Contact us

Get Help with Your Query

At Ballarat Pokies, we understand that you may have questions or concerns about our services. We're committed to providing you with the support and assistance you need, whenever and wherever you need it.

Availability of Support Channels

We offer several ways for you to get in touch with us:

• Live Chat: Our live chat is available 24/7, Monday through Sunday. You can reach out to our team of experts by clicking on the "Support" button at the bottom right corner of your screen.
• Email Support: If you prefer email support, we have dedicated emails for different types of queries. Please check our FAQs section or contact us directly using link to reach out via email.

Response Times

We strive to respond to all inquiries as soon as possible. Our goal is to resolve your issue within a few minutes during business hours and within 24-48 hours for non-business hour queries.

Verification Support

If you're having trouble verifying your account or need assistance with our verification process, please don't hesitate to reach out using the live chat option or email address mentioned above. Our team will be happy to guide you through the process and answer any questions you may have.

Responsible Gambling Assistance

We care about your well-being and encourage responsible gaming practices. If you're concerned about your own behavior or suspect someone you know is experiencing problems, please contact our support team via email using the address.

FAQs - Help Centre Access

For quick answers to common questions, we have an extensive FAQs section located at the bottom of every page on our website.

• Help Centre: Click here to access our detailed guide covering a range of topics from account recovery to responsible gambling practices.
• Frequently Asked Questions (FAQs): Quickly find answers to your queries through our comprehensive FAQs list, which includes questions and solutions for common problems such as password reset and security issues.

Technical Support

If you encounter any technical difficulties while using our platform, please get in touch with us via live chat or email support. Our team is trained to assist with all sorts of technical concerns, from login issues to performance optimizations on both mobile and desktop devices.

Complaint or Dispute Guidance

In the unlikely event that we're unable to resolve your issue through regular channels, you may wish to submit a formal complaint using our dedicated contact form. We appreciate all feedback as it helps us improve our services for everyone.